Imagine this, if you will – its mid-January this year, Christmas has gone and the New Year Sales are shuddering to a halt, shoppers having spent their money earlier and the shop is empty when you enter except for the staff. There are two – he’s mid to late 30’s, she’s a bit younger, maybe mid 20’s.
You take out the super-duper new 3G phone, the unexpected gift, your wife bought you and tell them that its’ not working quite as well as you had expected. They ask what the problem is.
Repeating what you have already tried telling the customer enquiries people, by phone, at premium rate, without success you proceed to tell them that the free SKYPE phone-to-phone calling for a start. Then there’s the fact that E-mail isn’t quite as reliable as their Christmas adverts suggested. In fact it doesn’t work at all.
You know you sound like a whiner - but after all someone spent good money on it!
OK, so you are a pre-pay customer – Would anyone, really, upgrade to a contract when things aren’t working properly?
They are questions they ask – You answer the best you can.
Then the looks come - At first it’s just a raising of the eyebrow - Her to him.
They talk about ‘pushing’ something and ‘pulling’ something else. Then they speak of settings and they are away.
Despite having a website up and running, with a free e-Book for anyone to download www.keithdonnelly-online.com you are made to feel like an imbecile.
Then you remember that phone calls, the main reason for you having a phone, in the first place, are being suddenly cut off, or ‘dropped’, which is the correct term.
On mentioning this she asks where you live – You tell her and without even going to the computer she says that where you live is on the boundary of the signal.
Then there’s the shake of the head, just a little twitch, as if this isn’t embarrassing enough, already.
If they know this already, why did no-one mention it when the phone was bought, you ask? Silence – More looks between them. More raised eyebrows.
You feel uncomfortable but it’s just that you are unused to this new technology.
A search of Blogs and newsletters, aimed at ‘educating’ people is evidence that, despite the sites being aimed at those without any technical knowledge, the writers who appear to be the same age as the sales staff mentioned above. Despite claiming to cater for, and understand the predicament they find themselves each of the Blog items viewed quickly gets on to their, respective writers’ favourite subject, usually ‘social media’.
This is not meant to be interpreted as a slight on the Blog writer - It’s just that some are not brought up with the language of the Internet. Somehow it passed us by.
This was one of the reasons that a Blog dedicated to people, came about – to try and help those who have a desire to do so, to learn, to understand, to navigate their way through all aspects of new technology. Maybe you are from a different country where English, especially American English isn’t your first language.
Within days of setting up the website mentioned earlier there was a second one, dedicated to those who suffer from Migraine, also with a complimentary e-Book www.keithdonnelly-online.com/index1.html
Comments are always appreciated, so feel free by clicking here
Regards,
Keith
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